• Chattanooga, TN, USA
  • Full Time

OrthoBanc is a growing, family oriented company located in Hixson, TN. We are seeking Customer Service for our call center team. We currently have an immediate need for Bilingual Customer Representatives (English/Spanish). 

Our ideal candidate is someone who is genuinely excited to help customers. If you are a natural problem solver, have strong administrative and data entry skills, and of course, someone who loves to talk to customers, we want to talk to you! A stable work history and excellent attendance record are also required. 

Top performers can earn up to $32,000 in their first year. Plus, our comprehensive benefits package includes free medical, dental, life and long-term disability insurance for employees, paid time off as well as a company 401k match! We offer a Monday - Friday work schedule with no nights or weekends. 

Starting pay is $13.50/hour for a Bilingual CSR. Pay increases are available throughout the training period, with the potential to make up to $14.50/hour after the completion of training.  


Scheduled hours during training will be:

Monday, Tuesday, and Friday from 8 am - 4:30 pm

Wednesday - Thursday from 10:30 am - 7 pm

After completion of training, scheduled hours will be:

Monday - Thursday from 10:30 am - 7 pm and Friday 8 am - 5 pm

Job Responsibilities Include:

  • Answering incoming calls, e-mail, and messages from customers
  • Researching solutions, reviewing options and troubleshooting issues
  • Update billing information along with personal information
  • Activating contracts, processing change requests to accounts, follow-up on past due payments
  • Documenting information into a client system to track customer interactions and solutions

Skills Required:

  • Ability to speak and write in English and Spanish
  • High School diploma or GED
  • 1 year of experience in a call center or related customer service office setting
  • Strong organizational, interpersonal and follow-up skills
  • Proper spelling and grammar usage
  • Typing and data entry proficiency
  • High degree of accuracy and attention to detail in work and with numerical data
  • High comfort level with technology
  • Excellent time management skills
  • Ability to maintain a high level of confidentiality
  • Completion of criminal background check and a credit report in good standing required


What does our call center team say about working at OrthoBanc?

"I LOVE working here! I've been here for 4 years now. The people here work as a TEAM. The Supervisors work with you and are on your side. The benefits are wonderful and you cannot beat the 401K services that this company offers! YOU get to decide your worth by the work you put out and can make very good money working here! You just can't go wrong working with OrthoBanc!"

"What I love most about OrthoBanc is the supportive atmosphere."

"The benefits are the best around."

"I love that Orthobanc really does show appreciation to each and every employee. I love that I found a job that understands and works with my being a single mother. Orthobanc offers and does so much for the employees that you won't find anywhere else. The extra pay increases every three months based on our own production and calls, the Kudos Rewards that is set in place, the benefits I have. I can't think of one thing I dislike about working for this company. "

"With this company, I have seen the hard work pay off and I have seen the love that I have received in return. I truly feel like I am a part of a family and they take care of us. I work with wonderful, upbeat individuals and we all work as a team to meet any goals we have. This is by far the most caring company I have worked for and to see the dedication the management team has to make our jobs easier or better is something you wouldn't get at a big corporation."

"It's a breath of fresh air working for a company that cares so much about not only their customers but you as the employee."

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