• Chattanooga, TN, USA
  • Full Time

OrthoBanc is a growing, family oriented company located in Hixson, TN. We are seeking Customer Service for our call center team. We currently have an immediate need for Bilingual Customer Care Representatives (English/Spanish). 

Our ideal candidate is someone who is genuinely excited to help customers. If you are a natural problem solver, have strong administrative and data entry skills, and of course, someone who loves to talk to customers, we want to talk to you! A stable work history and excellent attendance record are also required. 

We offer a comprehensive benefits package that includes free medical, dental, life and long-term disability insurance for employees, paid time off as well as a company 401k match! We offer a Monday - Friday work schedule with no nights or weekends. 

Starting pay is $14.50/hour for a Bilingual CSR. Incentive pay and bonuses are available after training, with top performers earning $32,000 or more in their first year.


Scheduled hours during training will be:

Monday, Tuesday, and Friday from 8 am - 4:30 pm

Wednesday - Thursday from 10:30 am - 7 pm

After completion of training, scheduled hours will be:

Monday - Thursday from 10:30 am - 7 pm and Friday 8 am - 5 pm

Job Responsibilities Include:

  • Answering incoming calls, e-mail, and messages from customers
  • Researching solutions, reviewing options and troubleshooting issues
  • Update billing information along with personal information
  • Activating contracts, processing change requests to accounts, follow-up on past due payments
  • Documenting information into a client system to track customer interactions and solutions

Skills Required:

  • Ability to speak and write in English and Spanish
  • High School diploma or GED
  • 1 year of experience in a call center or related customer service office setting
  • Strong organizational, interpersonal and follow-up skills
  • Proper spelling and grammar usage
  • Typing and data entry proficiency
  • High degree of accuracy and attention to detail in work and with numerical data
  • High comfort level with technology
  • Excellent time management skills
  • Ability to maintain a high level of confidentiality
  • Completion of criminal background check and a credit report in good standing required




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